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Compassionate Hoarding Cleanup: Discreet, Fast, Non-Judgmental

Owner-operated · Minneapolis Local

Compassionate Hoarding Cleanup: Discreet, Fast, Non-Judgmental

Junk Genius has helped Twin Cities families reclaim their homes for about 15 years.

4.9 from 1,987 Google reviews

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What hoarding cleanup involves

Hoarding cleanup is one of the most personal jobs we do, and we don't take that lightly. If you're searching for a hoarding cleanup service because someone you love is overwhelmed, or because you've decided it's finally time to reclaim your own space, the first step is calling a crew that treats the situation with the care it deserves. At Junk Genius, Mike Reimann and his team have been doing this work for about 15 years, and not once have we walked into a home with judgment. We've seen it all. We've cleared it all. Call (612) 444-5865 and let's talk through what you're dealing with, no pressure, just a plan.

Every hoarding cleanup is different. A Level 1 or Level 2 situation, some clutter, narrow pathways, a few rooms that have gotten away from someone, typically takes a few hours and a single truck run. A Level 4 or Level 5 environment, where rooms are inaccessible and structural issues may be present, can require multiple days, sorting labor, and coordination with other professionals. What drives cost is volume, access, and the amount of sorting required: some items go to donation, some to our recycling center, and some straight to disposal. We handle all of it. Cost across the spectrum of hoarding jobs can range from a few hundred dollars to several thousand or more depending on the scope. Every job is different, contact Junk Genius - Minneapolis for an accurate estimate.

HOW WE HELP

What a Hoarding Cleanup Actually Looks Like

No two cleanouts are the same, but every one of them starts the same way: we listen.

When you call, we'll ask a few straightforward questions about the space, not to judge it, but to show up prepared. We want to know roughly how many rooms are involved, whether pathways are blocked, and if there are any items you'd like us to set aside before we start hauling. From there, we schedule a time that works for you, arrive with the right size crew and truck, and walk through together before anything gets touched. The actual work is systematic. We work from a clear area inward, sorting as we go, keeping anything you want to keep, setting aside items for donation, and hauling the rest. We don't rush past items that matter. If you need a moment to decide about something, take it. This is your home and your process; we're just here to do the heavy lifting. When we're done, we sweep up and do a final walkthrough with you. That's the whole thing.
Junk removal service in progress inside a cluttered attic or storage space filled with accumulated items, boxes, and debris.

THE FIVE LEVELS

Understanding the Levels of Hoarding

The Institute for Challenging Disorganization defines five hoarding levels: knowing where a situation falls helps set realistic expectations.

Level 1: Clutter With Clear Pathways

Rooms are accessible. There's more stuff than average, but no structural or sanitation concerns. Most Level 1 cleanouts finish in a few hours with a single truck load.

Level 2: Limited Access in Some Areas

One or more rooms have become hard to use. There may be some odor, expired food, or pet waste present. A small crew and a half-day or full day of work handles most Level 2 jobs.

Level 3: Significant Accumulation

Multiple rooms are heavily blocked. Structural surfaces like floors and counters may be buried. Sorting takes longer, and a biohazard pre-clean may be needed before we start hauling.

Level 4: Structural and Sanitation Issues

The home has been compromised over time: moisture damage, mold risk, pest presence, or compromised utilities. We coordinate with other professionals when structural conditions are present.

Level 5: Uninhabitable Conditions

The home cannot be safely occupied. Level 5 situations require a full multi-day plan, coordination with the property owner and sometimes county social services, and a systematic approach to restoring basic access.

THE PROCESS

How We Handle a Hoarding Cleanup, Step by Step

We keep the process transparent because uncertainty is stressful enough already.

  1. 01

    1. Call and Walk Us Through It

    Call (612) 444-5865, describe the situation honestly, and we'll give you a clear picture of what to expect, scope, crew size, and a free estimate. Weekend appointments are available.

  2. 02

    2. We Show Up Prepared and Ready to Work

    The right crew and truck arrive on schedule. We do a walkthrough first, confirm anything you want saved or donated, and get to work without commentary. Our crews hold Waste Management Safety and MSW Hauling certifications.

  3. 03

    3. Haul, Sort, Sweep, Done

    We donate and recycle as much as we can whenever possible. When we leave, the space is clear and swept out. You get a final walkthrough before we go.

WHO CALLS US

Situations We See Most Often

Adult Children Helping a Parent

This is the most common call we get. A parent's home has accumulated decades of items, and the family needs to act, whether for safety reasons, an upcoming sale, or a move into assisted living. We work respectfully with the homeowner present or not, depending on what the family needs.

Property Owners and Landlords

A tenant left a unit in severe condition. You need it cleared, cleaned out, and ready. We've done this many times, and we move efficiently because we know vacancy costs money. Junk removal at scale is what we do every day.

Individuals Ready to Make a Change

Sometimes the call comes from the person living in the home. That takes real courage, and we honor it. We don't walk in with assumptions. We walk in with a plan and let you lead the decisions about what stays and what goes.

Estate and Inherited Property Cleanouts

A loved one has passed, and the home needs to be cleared for sale or transfer. Grief and logistics are a hard combination. We handle the physical work so you can focus on what matters. See also our full house cleanout service for inherited properties.

WHAT CUSTOMERS SAY

Real Reviews From Real Jobs

4.9 from 1,987 Google reviews

MN License #3772090-2
Fully licensed for hauling in Minnesota, verifiable.
4.9stars, 1,987 Google reviews
The review count in this category is rare. It means something.
MSW Hauling and Waste Management Safety certified crews
Not a formality, it shapes how we approach hazardous and complex environments.
Donation & recycling
We sort for donation and recycling on every job, including hoarding cleanouts.
Sosa and Diego were absolutely amazing. They cleaned out the whole garage in just over an hour. Very professional. Will use them again when needed. A+.
Brent NeveauBrent NeveauSep 2026 · Google
Sosa and Drew were so helpful in clearing out the junk from our garage. I would definitely recommend them!!
Natalie KramerNatalie KramerAug 2026 · Google
Fast and very good communication. Cleaned out some debris I have been looking at for months. Well worth the price for getting it gone quickly. Saved me a day of doing it myself. Thank you!
Dusty KemmisDusty KemmisAug 2026 · Google
Sosa and Diego did a wonderful job! We ended up having more junk than we initially planned, but they were accommodating and kind. They got done very quickly but still managed to do a very thorough job. I would recommend this company.
Colin JoyceColin JoyceAug 2026 · Google
If Sosa and Diego roll up to take your stuff, you’re in good hands. Easy to chat with and very fast. Will call again if I need em
CameronCameronAug 2026 · Google
Sosa and Diego did an incredible job on my garage. I had bought a house and the seller had left all sorts of junk in the garage including an old fridge and many mattresses. They were able to work with me to get it done fast and affordably. I will definitely be keeping them in mind for future work
Riley JayRiley JayAug 2026 · Google
Sosa and Diego were very prepared, friendly, and professional. They took care of all the furniture I needed removed with ease. I would definitely use this service again and highly recommend this team of guys!
Emily YaroszEmily YaroszAug 2026 · Google
I had a few places come do estimates, and Junk Genius was definitely the most reasonable. They were also able to switch our day/time when we had something coming up. Big shout out to Lester and Isaiah! They were friendly, respectful of the space, and incredibly efficient!
Diane HansmeierDiane HansmeierAug 2026 · Google
Read all 1,987 reviews

What Makes This Crew Different

about 15 years in. Nearly 2,000 five-star jobs. Mike Reimann's name is on the truck, and MN License #3772090-2 is on every job.
We're not a call center dispatch. When you call Junk Genius, you reach a local crew that has been doing this work in the Twin Cities for about 15 years. The 4.9-star average across 1,987 Google reviews isn't marketing copy. It's about 15 years of showing up on time, treating people well, and leaving spaces clear. We won't tell you what you want to hear just to book a job. If a situation needs more than junk removal, a biohazard company, a social worker, structural remediation, we'll tell you that plainly and help you figure out the next step.

COMMON QUESTIONS

Hoarding Cleanup: Frequently Asked Questions

What is the average cost of a hoarding cleanup?
It depends almost entirely on the level of hoarding and the size of the space. A Level 1 or 2 situation in a single-bedroom apartment might run a few hundred dollars. A Level 4 or 5 cleanout of a large home with multiple blocked rooms and years of accumulation can run several thousand dollars or more. Volume, access, sorting complexity, and whether biohazard pre-treatment is needed all factor in. Every job is different, contact Junk Genius - Minneapolis for an accurate estimate.
What is the fastest way to clean a hoarder's house?
Hire a crew that's done it before. The fastest cleanouts we've completed were ones where the homeowner or family made a clear decision before we arrived about what stays and what goes. Indecision in the moment adds time. We can help you work through that before we get started, a brief phone conversation about priorities goes a long way. After that, it's about having the right crew size and truck for the volume.
Who pays for the cleanup on hoarders?
In most cases, the homeowner or their family covers the cost. If the property is a rental, the landlord typically pays, sometimes recovering costs from a security deposit. In cases where the hoarding situation has triggered a county health or fire code response, some local agencies may have resources or referrals available. We're not social service navigators, but we're happy to point you toward the right conversations if cost is a barrier.
What are the five levels of hoarding?
Level 1 is mild clutter with no safety risk. Level 2 involves limited room access and some odor. Level 3 has significant accumulation and potential sanitation concerns. Level 4 includes structural damage or pest issues. Level 5 means the home is uninhabitable and requires coordinated intervention. The level affects crew size, time on site, whether additional specialists are needed, and the overall cost of the cleanout.
Do you sort items for donation or recycling during a hoarding cleanup?
Yes. Even in heavy-accumulation situations, we sort as we go. Usable furniture, clothing, and household goods go to local charity partners. Electronics and appliances go to proper recycling rather than the landfill. We donate and recycle as much as we can whenever possible. If you want specific items set aside for family members before we start, just tell us during the walkthrough.
Can you handle hoarding cleanup if the home has pest or biohazard issues?
We're experienced with environments that include pest evidence, animal waste, mold, and other sanitation concerns, and we hold the certifications to handle them safely. For situations where active pest infestation or severe biohazard contamination requires remediation before hauling can begin, we'll tell you that honestly and can refer you to the right specialists. We won't take a job our crew can't handle safely, and we won't pretend otherwise to book the job.
More questions (4)Fewer questions
How long does a hoarding cleanup typically take?
A Level 1 or 2 situation in a smaller space can be done in two to four hours. A mid-level cleanout of a full house often runs a full day or two. Level 4 and 5 situations in larger properties can take multiple days, especially when significant sorting is required. We give you a realistic time estimate before we start, not a number designed to get you to book, but an honest projection based on what we see during the walkthrough.
Do you handle hoarding cleanouts where there is animal waste or pest evidence present?
Yes. Our crews hold Waste Management Safety and MSW Hauling certifications and are experienced working in environments that include pet waste, animal odor, pest evidence, and general sanitation concerns. If the situation requires biohazard remediation before we can haul safely, we'll be upfront about that and can help connect you with the right specialist first.
Will you judge the person living in the home during a hoarding cleanup?
No. This comes up in almost every call, and the answer is always the same: we're there to do a job, not to comment on how things got this way. Hoarding is complex, and we've seen every level of it about 15 years. The homeowner leads the decisions about what stays. We do the heavy lifting without commentary.
Can items be donated instead of thrown away during a hoarding cleanout?
Yes, and we actively sort for it. Usable furniture, clothing, and household goods go to local charity partners. Electronics and appliances go through proper recycling channels rather than the landfill. We donate and recycle as much as we can whenever possible. Hoarding cleanouts are no different.

GET STARTED

Ready to Reclaim the Space?

One call is all it takes to get a plan in place.

Call (612) 444-5865 Get a free quote

4.9 from 1,987 Google reviews

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